Cancellation & Refunds

This page explains how to cancel a purchase or ask for a refund, and what happens after you do. It applies to courses bought in the SN Maths app.

1. There is no subscription to cancel

Every course is a one-off purchase. Nothing renews automatically, we do not store your card for future charges, and you will never be billed again unless you deliberately buy something else. There is no plan to cancel and no billing to switch off.

"Cancellation" therefore means one thing here: asking us to undo a purchase you have already made. That is handled as a refund request.

2. How to request a cancellation or refund

Email us at snmaths.in@gmail.com from any address, and include:

the phone number your SN Maths account is registered with, the name of the course, the date of purchase, the payment reference from your bank, UPI app or Razorpay receipt, and a short note on why you are asking.

Those details let us find the exact payment. Without them we may have to come back and ask, which slows things down.

3. How requests are decided

If you ask within 2 days of buying a course, and you have watched less than 20% of it, you get a full refund. You do not need to give a reason. This is the same commitment set out in section 4 of our Terms and Conditions.

Outside that window we still review every request individually, on its own facts. What we look at includes how soon after purchase you got in touch, how much of the course has been watched or downloaded, and whether something on our side — a payment charged twice, a course that will not open, a technical fault we could not fix — is the reason you are asking.

Where you have been charged twice for the same course, or charged for something you never received access to, tell us and we will put it right.

We will reply to you with a decision either way. If we cannot approve a refund we will say so plainly and explain why.

4. How an approved refund is paid

Approved refunds are processed through Razorpay, our payment provider, and are returned to the original payment method — the same card, UPI ID, wallet or bank account the money came from. We cannot pay a refund to a different account or by any other route.

Once we have approved and initiated the refund, the money typically takes 5 to 7 working days to appear, depending on your bank. That final step is in your bank's hands rather than ours. If the funds have not reached you after that, send us the refund reference we gave you and we will chase it with Razorpay.

5. What happens to your access

When a course is refunded, your access to it ends. It is removed from your library, and any lessons you downloaded from it will no longer play in the app. Refunding one course does not affect any other course on your account, and your account itself stays open.